At Hoi Fung Sake Limited, we strive to make your sake shopping experience as seamless and enjoyable as possible. Our delivery policy is designed to ensure your orders arrive safely and promptly, so you can focus on savoring the finest sake from Japan.
Free Shipping Offer
We are pleased to offer free shipping on all orders over $500 HKD! For orders below this amount, a flat shipping fee of $100 HKD will apply.
Delivery Areas
We currently deliver to all regions within Hong Kong. If you have any special delivery requests or need shipping to other locations, please contact our customer support team for assistance.
Delivery Timeframe
- Standard Delivery: 3-5 business days
- Express Delivery: 1-2 business days (additional charges may apply)
Please note that delivery times may vary depending on product availability and public holidays. We will provide you with a tracking number once your order has been shipped, so you can monitor its progress.
Order Processing
Orders are processed within 1-2 business days after payment confirmation. You will receive an email notification once your order has been shipped.
Delivery Instructions
To ensure a smooth delivery process, please provide accurate and complete delivery information, including:
- Full name
- Contact number
- Delivery address
- Special instructions (if applicable)
If no one is available to receive the delivery, our courier will attempt to contact you to arrange a redelivery or pickup.
Damaged or Missing Items
Your satisfaction is our priority. If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery. We will gladly assist you with a replacement or refund.
Returns and Exchanges
We accept returns and exchanges within 14 days of delivery, provided the products are unopened and in their original condition. Please refer to our Returns Policy for more details.
Contact Us
If you have any questions about our delivery policy or need assistance with an order, please don’t hesitate to reach out.
Thank you for choosing Hoi Fung Sake Limited. We appreciate your trust in us and look forward to delivering the finest sake to your doorstep!
Kanpai!
The Hoi Fung Sake Team