At Hoi Fung Sake Limited, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy for unused and unopened items within 14 days of receiving your order.
Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the item must meet the following conditions:
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The item is unused and unopened.
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The item is in its original packaging, including all labels and seals intact.
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The return or exchange request is made within 14 days of receiving the order.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns or exchanges for the following:
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Opened or partially consumed products.
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Damaged items due to misuse or improper storage.
How to Initiate a Return or Exchange
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Contact Us: Reach out to our customer support team within 14 days of receiving your order to initiate a return or exchange.
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Provide Details: Include your order number, the item(s) you wish to return or exchange, and the reason for the request.
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Return the Item: Once your return or exchange is approved, we will provide instructions on how to return the item. Please ensure the item is securely packaged to avoid damage during transit.
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Inspection and Processing: Upon receiving the returned item, we will inspect it to ensure it meets our return policy conditions. Once approved, we will process your refund or exchange.
Refunds
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Refunds will be issued to the original payment method used for the purchase.
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Please allow 5-7 business days for the refund to be processed after we receive the returned item.
Exchanges
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If you would like to exchange an item, please specify the replacement product you prefer.
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Exchanges are subject to product availability. If the requested item is out of stock, we will offer a refund or suggest an alternative.
Return Shipping Costs
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Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or damaged product).
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost to you.
Contact Us
If you have any questions about our return and exchange policy, please don’t hesitate to reach out.
Thank you for choosing Hoi Fung Sake Limited. We appreciate your trust in us and are committed to ensuring your satisfaction with every purchase.
Kanpai!
The Hoi Fung Sake Team